w5505 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

w5505 is an online betting and casino platform serving players across Bangladesh. We offer a comprehensive range of gaming and wagering services, including cricket betting, live casino games, slot games, fishing arcade games, and virtual sports. The w5505 platform is accessible at https://w5505.io and operates under the brand identity "w5505".

For the purposes of this Privacy Policy, w5505 acts as the data controller with respect to the personal data of registered players and site visitors. As data controller, w5505 determines the purposes and means by which personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors under our written instruction.

If you have any questions or concerns about how w5505 handles your personal data, you can reach our dedicated support team at [email protected]. Our team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (UTC+6). We aim to respond to all privacy-related enquiries within 5 business days.

w5505 collects personal data in several categories. The table below provides a clear overview of each data category, specific data points within that category, and the primary reason we collect it.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is contained in identity verification documents (e.g., a passport photograph used solely for identity confirmation purposes).

w5505 collects personal data through the following channels and mechanisms:

• Direct Registration: When you create a w5505 account, you provide identity and contact data directly through the registration form. This is the primary source of your core account information.
• KYC Verification Submissions: When you submit documents for identity verification — either proactively or when required before your first withdrawal — we receive and store those documents and the data they contain.
• Deposit and Withdrawal Transactions: Financial data is generated and recorded each time you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay. Transaction records are created automatically by our payment processing systems.
• Platform Usage: Technical and usage data is collected automatically as you browse and use the w5505 platform, through server logs, cookies, and analytics tools. This data collection is largely passive and occurs in the background without requiring any action on your part.
• Customer Support Interactions: When you contact our support team via email or any other channel, we collect and retain the content of that communication and any personal data you share within it.
• Third-Party Verification Providers: Where we engage a third-party KYC provider to verify your identity documents, that provider may return identity verification data to us as part of the verification result.
• Device and Browser Signals: Your browser and device automatically transmit certain technical information — including IP address, browser version, and device type — when you access the w5505 platform. This data is received and logged by our servers.

w5505 uses the personal data we collect for the following purposes. We process data only where we have a valid legal basis to do so (see Section 5 for a full explanation of our legal bases).

• Account Creation and Management: To create your w5505 account, authenticate your login, manage your account settings and preferences, and maintain an accurate account record throughout the lifetime of your membership.
• Age and Identity Verification: To confirm that you are at least 21 years of age and to verify that your identity matches the details provided at registration, as required by our Terms & Conditions and responsible gaming commitments.
• Payment Processing: To facilitate deposits into your w5505 account and process withdrawal requests to your registered payment method. This includes communicating with mobile wallet providers (bKash, Nagad, Rocket, Upay) to execute and verify transactions.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple account registrations, and any other prohibited conduct described in our Terms & Conditions. This includes automated monitoring of transaction patterns and gameplay behaviour.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, to apply and enforce the deposit limits, loss limits, cooling-off periods, and self-exclusion requests that you set, and to reach out proactively where our monitoring systems identify a potential concern.
• Customer Support: To respond to your support queries, process complaints, resolve disputes, and communicate important account-related information such as security alerts, verification requests, and policy updates.
• Legal and Regulatory Compliance: To meet our obligations under applicable anti-money laundering, know-your-customer, and financial crime prevention requirements, including the retention of transaction and identity records for legally mandated periods.
• Platform Improvement: To analyse aggregated usage patterns, identify technical issues, improve the user experience, and develop new features and products. Analytics used for this purpose are based on pseudonymised or aggregated data wherever possible.
• Marketing Communications (where consented): To send you promotional offers, bonus announcements, and platform news via your preferred channel, but only where you have explicitly opted in to receive such communications. You can withdraw consent at any time.

w5505 relies on one or more of the following legal bases when processing your personal data:

• Contractual Necessity: Much of the data processing described in this policy is necessary for the performance of our contract with you — specifically, the Terms & Conditions you agreed to when registering your w5505 account. Without processing identity, contact, and financial data, we cannot provide the services you have signed up for.
• Legal Obligation: Certain processing activities are required by law. These include retaining transaction records, conducting KYC identity verification, and monitoring for and reporting suspicious financial activity. We process data for these purposes regardless of consent, because we are legally required to do so.
• Legitimate Interests: Where processing is not strictly required by contract or law but is necessary for our legitimate business interests — such as preventing fraud, protecting platform security, improving our services, and conducting internal analytics — we rely on legitimate interests as our legal basis. We only do so where those interests are not overridden by your fundamental rights and freedoms.
• Consent: For optional processing activities — primarily sending you marketing communications — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by contacting [email protected] or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

w5505 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in each case.

• Payment Processors: We share relevant financial and identity data with our mobile wallet payment partners — bKash, Nagad, Rocket, and Upay — to the extent required to process your deposit and withdrawal transactions. These providers process your data under their own privacy policies and are independent controllers with respect to their own services.
• KYC and Identity Verification Providers: We engage third-party KYC verification services to assist with document verification. These providers receive your identity documents and return a verification result. They are contractually bound to use your data only for the KYC purpose and to delete it after the verification is complete.
• Game Providers: When you play games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — a limited set of technical and session data is shared with those providers to enable game functionality, enforce game rules, and calculate outcomes. Game providers do not receive your identity or financial data.
• Technology and Infrastructure Partners: We use third-party cloud hosting, content delivery, and cybersecurity services to operate the w5505 platform. These providers may have access to personal data stored on our infrastructure in the course of providing their services. They are contractually prohibited from using that data for any purpose other than providing services to w5505.
• Legal and Regulatory Disclosure: We may disclose personal data to competent authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or regulatory direction. In such cases, we disclose only what is required and, where legally permitted, notify you of the disclosure.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of the w5505 business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to how your data is processed.

w5505 uses cookies and similar tracking technologies to provide a functional, secure, and optimised platform experience. A cookie is a small text file placed on your device by the w5505 platform when you visit. The following categories of cookies are used on w5505:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your authentication state, and enable core security features. Without these cookies, you would not be able to stay logged in or use the platform. No consent is required for strictly necessary cookies, and they cannot be disabled without breaking core functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the w5505 platform — which pages are most visited, where users encounter errors, and how long sessions typically last. The data is used in aggregate form to improve the platform. These cookies are set only where you have provided consent.
• Functional Cookies: These cookies remember your preferences — such as your language setting and display preferences — so that the platform behaves consistently across visits. They improve the convenience of your experience but are not strictly required for basic functionality.
• Security Cookies: Short-lived cookies used to support our fraud detection and session security systems, including CSRF (cross-site request forgery) tokens and device-fingerprinting markers used to identify suspicious login activity.

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please be aware that disabling cookies — particularly strictly necessary cookies — may impair your ability to use the w5505 platform effectively. Clearing session cookies will log you out of your account.

w5505 does not use third-party advertising cookies or tracking pixels that report your behaviour to external advertising networks.

w5505 retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: All personal and account data is retained for the full duration of your account's active status, plus an additional period after account closure as set out below.
• Transaction and Financial Records: Deposit and withdrawal records, payment method details, and financial transaction logs are retained for a minimum of 5 years following the date of the transaction, in compliance with applicable anti-money laundering record-keeping requirements.
• Identity Verification Documents: KYC documents (ID copies, proof of address, selfies) are retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Gaming Activity Logs: Bet records, game session logs, and win/loss data are retained for a minimum of 3 years following the relevant activity date, to support dispute resolution and responsible gaming monitoring.
• Support Communications: Email correspondence and support chat transcripts are retained for 2 years from the date of the communication.
• Marketing Preference Data: Opt-in and opt-out records are retained for the duration of your account plus 2 years, to provide evidence of consent and withdrawal in the event of a complaint.
• Technical and Log Data: Server logs and security event records are retained for 12 months from the date of generation, after which they are deleted or anonymised.

When the applicable retention period expires, w5505 securely deletes or anonymises the relevant data so that it can no longer be linked to an identifiable individual. Where anonymisation is used rather than deletion, the resulting anonymised dataset may be retained indefinitely for aggregate statistical purposes.

w5505 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our current security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and w5505 servers is encrypted in transit using TLS 1.2 or higher. Our SSL certificate is maintained and renewed regularly.
• AES-256 Data-at-Rest Encryption: Sensitive data stored in our databases — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Our internal staff access control policies ensure that only authorised team members can access sensitive data, and all access is logged and audited.
• Two-Factor Authentication (2FA): w5505 enforces OTP-based two-factor authentication for logins from new devices or unusual geographic locations, significantly reducing the risk of unauthorised account access.
• Intrusion Detection and DDoS Protection: Our infrastructure is protected by network-level intrusion detection systems and distributed denial-of-service mitigation tools to maintain platform availability and detect attack attempts in real time.
• Regular Security Audits: We conduct periodic internal security reviews and engage external security professionals for independent vulnerability assessments of our platform and infrastructure.
• Incident Response Plan: In the event of a data security incident affecting your personal data, w5505 has a documented incident response procedure. We will notify affected players promptly and, where required by applicable law, report the incident to the relevant authorities.

While we take every reasonable precaution, no digital platform can guarantee absolute security. You also play an important role in keeping your account secure — please refer to the Account Security section of our Terms & Conditions for guidance on protecting your login credentials.

As a player on the w5505 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within 10 business days and may need to verify your identity before processing certain requests.

Please note that some of these rights are not absolute. In particular, the right to erasure cannot override our legal obligations to retain transaction and identity records for the periods described in Section 8. Where we are unable to fulfil a request in full, we will explain the specific reason in our response.

w5505 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes mandatory age verification, and all accounts are subject to KYC document checks that confirm date of birth before withdrawals are processed.

If you are under 21 years of age, you are not permitted to register an account, deposit funds, place bets, or use any feature of the w5505 platform. Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned to the source payment method, and all data associated with that account will be securely deleted.

If you have reason to believe that a minor has registered an account on w5505, please contact our support team at [email protected] immediately. We take all such reports seriously and will investigate and act on them promptly. Parents and guardians are encouraged to make use of parental control software to restrict access to online gambling platforms on devices used by minors in their household.

w5505 may send you promotional communications — including bonus offers, seasonal promotions, new game announcements, and platform news — but only where you have given your explicit consent to receive such communications at the time of registration or at a later point through your account preferences.

We respect your right to change your mind at any time. You may withdraw your consent to receive marketing communications by any of the following methods:

• Email Request: Send an opt-out request to [email protected] with the subject line "Marketing Opt-Out". We will process your request within 5 business days.
• Account Preferences: Update your communication preferences directly within your w5505 account settings panel, where available.
• Unsubscribe Link: All marketing emails sent by w5505 include an unsubscribe link in the footer of the message. Clicking this link will remove you from our marketing list immediately.

Please note that withdrawing consent for marketing communications does not affect your receipt of transactional and operational messages — such as deposit confirmations, withdrawal notifications, account security alerts, and verification requests. These messages are sent as part of our contractual and security obligations and cannot be opted out of while your account remains active.

w5505 does not share your contact details with third-party marketers or use your data for joint marketing campaigns with other brands.

w5505 reserves the right to update or amend this Privacy Policy at any time. We may do so in response to changes in applicable law, updates to our platform features, changes in our data processing practices, or recommendations from data protection advisors.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify you in advance by email to the address registered on your account, and by displaying a prominent notice on the w5505 platform. The notification will clearly describe what has changed and when the new version takes effect.

Minor or administrative updates — such as corrections of typographical errors, clarifications that do not change the substance of any provision, or updates to contact details — may be made without advance notice. The "Last Updated" date at the top of this document reflects the most recent version.

By continuing to use the w5505 platform after a revised Privacy Policy takes effect, you acknowledge and accept the updated terms. If you do not agree with a revised version of this policy, you should discontinue use of the platform and may contact our support team to request account closure and data deletion in accordance with your rights under Section 10.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way w5505 handles your personal data, we encourage you to contact us directly in the first instance. Our support team is equipped to handle data protection enquiries and will escalate complex or sensitive matters to the appropriate internal team.

• Support Email: [email protected] — please mark the subject line "Privacy Enquiry" or "Data Protection Request" so your message reaches the right team promptly.
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and provide a full response within 10 business days. Complex requests requiring data retrieval may take up to 30 days.
• Complaint Escalation: If you feel that your privacy concern has not been resolved to your satisfaction through our internal process, you may seek independent advice or submit a complaint to a recognised consumer protection or data protection authority in your jurisdiction.

w5505 is committed to handling all privacy complaints with fairness, transparency, and urgency. We view every complaint as an opportunity to improve our data protection practices and to maintain the trust of our players across Bangladesh.